WHO I HELP  

Individuals. Families. 

HOW I HELP 

Personal insolvency (Sequestrations and Trust Deeds). Insolvency advisory.  

“HONESTY IS THE MOST IMPORTANT SKILL YOU CAN HAVE” 

Based in our Glasgow office, Iain Littler is an Assistant Manager in the Restructuring and Recovery (R&R) team. His main responsibilities include managing complex personal insolvency caseloads, predominantly sequestrations, on behalf of the insolvency practitioners at AAB. He works closely with individuals from the moment they make contact, helping them understand their options, choose the right insolvency route, and navigate the process with confidence. Iain also liaises closely with clients, creditors and solicitors to ensure each case achieves the best possible result, delivered with honesty and clarity.  

Beyond his core casework, Iain acts as the department’s go-to IT specialist and has played a key part in implementing new software and integration. He supports the AAB team by troubleshooting issues and advising on tech solutions as they arise. 

RELATIONSHIPS BUILT ON HONESTY AND UNDERSTANDING 

“Given the nature of our work, honesty is the most important skill you need, as it involves telling difficult truths while always seeking the best possible solution. When a client first contacts me, they can often be worried, but I aim to establish trust early on by being candid and compassionate. That honesty helps prevent misunderstandings later and provides a strong foundation for addressing tough financial issues together.” 

DRIVEN BY COMPASSION 

“When I started exploring a career after university, I was attracted to roles where I could genuinely impact people’s lives. Nearly 19 years on, that desire to help others remains central to everything I do. My experience has developed a well-rounded skill set and the ability to manage sensitive cases with care and clarity. I have seen how crucial it is to be both technically competent and emotionally aware, as many clients find this to be one of the most challenging times in their lives. Providing honest, compassionate guidance is what helps them see the light at the end of the tunnel.”  

REAL PEOPLE, REAL IMPACT 

“Building strong client relationships often hinges on being honest and supportive, especially when handling sensitive issues like the potential sale of a home.  On several occasions, I have faced situations where a client was worried about losing their family home. However, with my support, they managed to raise sufficient funds to settle the Trustee’s interest in the property, which resulted in them being able to remain in their family home and through my support and clarity, they could now carry on without worry. It’s moments like these that demonstrate how open, honest communication can lead to real, life-changing outcomes.”  

TURNING RESISTANCE INTO RESULTS  

“The best results occur when everyone involved is fully engaged. However, resistance, whether from the debtor, creditors, solicitors, or other parties not returning calls, can delay progress. To address this, I focus on finding ways to promote full participation. Sometimes, that involves scheduling calls at different times, clearly explaining why their input is important, or following up with persistence. This proactive approach often leads to better-informed decisions and smoother progress.”  

BREAKING THE BIGGEST MYTH 

“One of the most common and concerning misconceptions about our work is the belief that insolvency professionals immediately arrive at your door to seize your property. That simply isn’t how it works. The reality is much more thoughtful, and our role is to work with individuals to assist them in finding the best possible solutions. Reassuring clients on this point is often the first step in helping them feel more informed.” 

EMBRACING AI WITHIN A HUMAN FRAMEWORK  

“I’m really interested to see how technology will influence us in the future, especially with AI. I’m part of the AI innovation exchange group at AAB, where we examine how AI can enhance case management, client communication, and process efficiency. However, I view technology as a facilitator that supports compassion and clarity, rather than replacing them.” 

A TEAM THAT VALUES PEOPLE FIRST  

“The most rewarding aspect of being part of AAB is that we all support one another and focus on achieving the best results for clients. Our strengths and diversity mean we can draw on different insights to handle complex cases. Being part of such a skilled, results-driven group motivates me to perform my best work every day.”